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I have to say that VOVO's customer service is exceptional. Their responses are fast and always to the point. I have issues with the bidet that I purchased. I have had communications with VOVO customer services on several occasions with first Anna, then Megan lastly Dawn. I am very happy and satisfied with their services. Every time I got my issues resolved.

Dawn from VOVO USA made sure our toilet arrived on time and undamaged.

Dawn from VOVO was very helpful in troubleshooting a Bidet issue for a Disabled Veteran's new bathroom. When my plumber had tried everything recommended and it didn't solve the issue, they kindly shipped a new unit. Thank you VOVO and especially Dawn for the good customer service.

I've had my Vovo bidet toilet for over a year, and I absolutely love it! I have no idea how I survived so long without one. This particular brand was referred to me by a friend. Recently, I had the pleasure of working with Dawn on Vovo's customer support team. She was amazing!! She answered my email within 24 hours, provided information to help me fix one issue, and promptly shipped out a replacement part. It's one thing to have a great product, but the real test of a company is what happens when you need support. Dawn was exceptional and is an asset to the company. Highly recommend all the way around.

Sidebar control stopped working and Anna helps and send me a new one after 6 months of use. 5/5 stars

Thank you Dawn! Very professional and courteous service reps at Vovo.

l bought the VOVO smart bidet seat (model VB-3000SE) a month ago, and I’ve been really happy with it so far. The build quality is great, all the functions work as expected, and overall it’s been a solid and comfortable addition to my bathroom.What really stood out to me, though, was the customer service after sale. One of the seat bumpers got stained and couldn’t be cleaned properly, so I emailed VOVO for help. Dawn got back to me right away, let me know the bumper could be replaced, and offered to send a new one. She was super professional, quick to respond, and genuinely kind and helpful.Big thanks to Dawn and the VOVO team for going above and beyond!

My Vovo Stylement VB-3000SE was out of warranty but Vovo's CSR, Dawn, got it handled quickly and professionally. I am totally and 100% a happy Vovo customer and have been for nearly 5 years. I love their product and now love their superb customer service even more. Thanks Vovo and Thanks Dawn! Great job! Give her a Ferrari Vovo she deserves it!

(Translated by Google) I had a problem with flushing the toilet and after calling a plumber it turned out that the problem was with the flush.The warranty having passed and my model no longer being distributed, I wrote to Vovo support and Dawn from their service in less than 24 hours sent me the problem part for free!Great service!(Original)J'ai eu un probleme de chasse d'eau et apres avoir appelé un plombier il s'est révélé que le probleme venait de la chasse d'eau.La garantie étant passée et mon modele n'étant plus distribué, j'ai écrit au support de Vovo et Dawn de leur service en moins de 24h m'a envoyé la piece en probleme gratuitement !Super service !

I am a customer from Canada. I purchased a unit early this year. Last week the unit had a technical issue. I contacted VOVO and got immediate response from Dawn. The issue was resolved.

Wonderful product, enjoying every day! Customer service is great too, especially Dawn! He was very helpful addressing all my concerns. Highly recommended this brand!!!

We have two VOVOs and love them. One had an issue that was resolved successfully with Anna - great customer service!!

I bought two toilets model TCB 090WA. After couple months one toilet seat has an error that the lid opened and closed when there is no body in the bathroom. I contacted Vovo and Kyle provided an excellent support. He sent me a new seat immediately and It worked very well now. I hope the new toilet seat will last long. Thank you, Kyle!

Great product and even better service! Anna has helped me troubleshoot my Bidet Nozzle issue and has supported me every step of the way.Thank you, Anna, and thank you VOVO.

Excellent customer service by Anna, needed a new remote when I dropped and broke it and they got it over to me ASAP.

Excellent aftermarket support from Vovo and especially Anna, thank you!

Anna was able to turn a awful experience into a positive experience although my toilets were bought in Canada .It was impossible to get a response until now . My toilet l has a leak due to manufacturer defectAnna you were amazing in thinking outside the box and offering me the part at my costHope your Canadian counterparts learn from you and contact me asap

Ana from VOV is very helpful and helped me with my technical issue.

Ordered a 8100 Bidet and installed. Super happy with it. Lid broke and I contacted Anna from VoVo. They shipped a lid immediately and would have even replaced the entire unit if I wanted. Wow talk about service. Super happy and thumbs up to Anna

As a customer from Canada, I was thoroughly impressed by the level of after-sales support I received. I contacted them regarding a product issue, and Anna responded promptly with great professionalism and warmth.After reviewing a short video I shared, she was able to quickly diagnose the problem and offered two well-considered solutions—both clearly designed with the user’s needs in mind. Her efficiency, clarity, and customer-first approach made a strong impression on me.I’m truly grateful for the excellent service. Thank you, Anna!

I have purchased several VOVO products and the customer service is definitely the highlight! Anna is very professional and understanding!

Had an issue with our nozzle not working. Contacted customer service and Anna was very patient with understanding our situation. Anna responded quickly and was efficient in finding a solution for us.

Absolutely outstanding customer service! I reached out via email after accidentally breaking my lid, and without any hassle, they sent out a replacement. Anna, the representative who assisted me, was incredibly helpful and responsive throughout the entire process. Just two days later, my new seat arrived! It’s rare to find service this good, and it’s why I’ll always choose this company first. I don’t mind paying a little more when it comes with this level of care and support. Highly recommend!

I called Vovo the line was picked up after the second ring.Kyle answered, I explained the issue, she took my information and immediately made arrangements to forward the part I needed.Top notch customer service !All companies should strive for this kind of service.

I have two Vovo TCB 090SA and I love them. The older one which I bought in 2022 had a nozzle that got misaligned from the housing, causing the spray in the turbo jet to not work. I was lucky enough to work with Anna who sent me the replacement part asap and gave instructions on the replacement. Originally thought this was a pressure issue but checked house pressure, bathroom water pressure, and confirmed other wash features and flushes were fine. Vovo was able to get me the solution much faster than I tried to solve it myself

Thanks to Anna at VOVO for quick response and replacement part for my VOVO bidet. Unit was no longer under warranty, but new control board arrived promptly!

Kyle from Volvo was great. I had a leakage issue with my bidet toilet purchase. After a couple of emails to troubleshoot to no avail, Kyle helped me quickly resolve the issue by issuing a replacement. The unit works great and my wife is very happy. Thanks!

I was truly impressed by Anna from Vovo.Her level of customer service was beyond my expectations.I am giving her 5 stars but she deserves 10+++Highly reccommended.

This is a great product and the customer support is amazing !! Great Job Anna from Vovo!! and thank you!

Anna from Customer Service is great!Woke up this morning to find that my product from VoVo that I purchased off of Amazon was suddenly flashing lights and the troubleshooting manual didn’t state my issue.Decided to try the automated AI to see if they could troubleshoot it and it didn’t seem to work. Opted to email customer relations and honestly wasn’t expecting a response for at least a minimum of a week. Yet, couple hours later - checked my inbox and found an email from Anna. She advised that there’s a chance my PCB might require replacement and immediately assisted with the delivery of replacement parts!Very happy with my service and up until now the product hasn’t failed me at all!Talk about a speedy service! Thanks!

We purchased the VOVO VB-4000 Bidet Toilet Seat from Costco online after reading reviews for both it and a number of other brands and models. Unfortunately, when we opened the installation kit, we realized that we were missing one of the washers, which, to our disappointment, put our installation plans on hold. We immediately reached out to VOVO via email and received a response from Kyle within one business day. Much to our amazement, Kyle followed up immediately and the missing washer arrived in the post only three days later! The VOVO team’s response time and commitment to customer satisfaction is peerless!The seat itself was/is incredibly easy to install, and fits our Kohler tall toilet perfectly. Not being very accustomed to seat bidets, it will take some time to get used to having our nether regions splooshed clean by the precise stream of water, and blown dry, but we already love the heated seat, warm water and multiple other features.We anticipate a huge savings in the ongoing cost of toilet paper, and although we have yet to determine what the additional costs will be on our electric bill, we figure the bidet seat will pay itself off in a year or two.We are now bidet aficionados and VOVO fans! Thank you Kyle!

Really love this VOVO smart toilet — it looks great, feels super comfortable, and has all the features you’d want. I had a small issue with the lid not working right, but Anna from customer support got back to me fast and helped fix it in no time. Great experience overall. Solid product and even better service!

I recently purchased a Vovo bidet seat VB6100SR from Home Depot Canada.This is to replace a 20 plus year Toto Washlet which functioned without hiccups.The new seat installed fairly simple following instructions.All checked out no leak, plugged in and paired the remote, set all function as suggested.However the remote function seems to have gone haywire. None worked as intended i.e. push X get Y etc. and vice versa.Email Vovo support for help as numerous attempts of hard resets were futile.Must say that Anna from the customer support had been extremely helpful and proactive with suggestionsplus sending many how-to attachments trying to solve the issue. Vovo agreed to send a replacement remote.Remote control received and "lo and behold", problem solved.A well deserved thank you to Vovo customer support, especially Anna.

Anna is awesome!!!! Great customer service. Appreciate you!❤️

Thanks Anna for your quick help!

I got a problem with my VoVo bidet. I emailed Vovo customer services and they surprisingly answered me immediately and offered a great support to make sure I can fix my bidet’s problem throughly. Staffs are very professional and kind, especially Anna.I tried Vovo products because its beautiful designs. Now, I love this brand more since they have an outstanding customer service team!

Excellent customer service and communication. Anna was quick to resolve my issue. I’m happy.

I purchased a vb4100 Bidet and two months in it had a leak in the tank. Anna with VOVO was very helpful with troubleshooting and promp in sending replacement parts. Highly recommend this bidet and VOVO!

Great Customer ServiceI had an issue with my bidet as it wasn't dispensing water properly during the wash cycles. I reached out to customer service and they exchanged my old unit for a brand new one. The entire process was smooth. Anna helped tremendously. Highly recommend both the product and the company for their outstanding service!

I rarely write reviews, but the excellent and quick support from Anna at VOVO deserves recognition. After years of using various brands, we've been extremely satisfied with our VOVO VB-6000SE. It was easy to install and has been far more stable than the competition. For three years, it has worked perfectly. When the remote recently failed (likely from being dropped), I contacted VOVO and received immediate help from Anna. Their customer service is outstanding, truly better than most US companies. Anna quickly approved a replacement and arranged it with minimal back-and-forth. I'm truly impressed by their helpfulness and responsiveness.

I bought 2 Vovo TCB-090S bidets. The first one worked like a charm. I had some issues with the second one: the water in the bowl would drain completely after 1 minute, and the cleaning jet was very weak. I contacted Vovo USA, and Anna from Customer Service helped me troubleshoot. At first, they sent me a new control board and some tubes. After installing them, the problems weren’t fully resolved. She pushed for it and got her boss to agree to send me a brand-new complete bidet. This one has been working flawlessly "I bought 2 Vovo TCB-090S bidets. The first one worked like a charm. I had some issues with the second one: the water in the bowl would drain completely after 1 minute, and the cleaning jet was very weak. I contacted Vovo USA, and Anna from Customer Service helped me troubleshoot. At first, they sent me a new control board and some tubes. After installing them, the problems weren’t fully resolved. She pushed for it and got her boss to agree to send me a brand-new complete bidet. This one has been working flawlessly.Anna was very kind and supportive. She replied promptly. Really excellent services.Now my review on this bidet:I also have a Woodbridge bidet with the same features: adjustable temperature of seat/water jet/air jet + LED light + automatic seat opening/closing. But what I particularly like about my Vovo is how quickly the bowl refills after flushing, thanks to its large diameter tubing. I also find the manual function on the right side of the bidet very practical, allowing you to deeply rinse and clean the bowl—a feature my Woodbridge doesn’t have.So I did not regret my purchase at all and would recommend without hesitation.Visal

I'd like to thank Anna for helping out by getting parts shipped promptly that will hopefully fix a leak that sprung in my Vovo unit.

When remodeling our master bathroom in 2023 we purchased a VOVO Bidet Model TCB-8100W. It recently had a flushing issue and I contacted VOVO USA via email describing the issue. Anna in customer service responding quickly and after diagnosing the issue sent a replacement flushing unit (no charge) with instructions on how to replace it. After receiving a flushing unit that did not quite match my existing unit, Kyle sent the correct unit for my model bidet. While installing the replacement flushing unit, I broke a small spring valve and sent a photo to customer service. Anna immediately sent me a replacement spring valve (and a couple extras). My wife and I have been extremely pleased with the technology/features of the VOVO bidet and I have to say their customer service is "top notch". The replacement parts have been replaced without much difficulty and the bidet is once again working beautifully. Thanks again to Anna and Kyle...you two are responsible for keeping me a happy customer.Tom T.

My wife's bidet developed a problem two months before the warranty expired. The service department quickly repaired it. VoVo is an exceptional company. Our experience with VoVo’s staff (especially, Anna, Avery, and Kyle) exceeded our expectations. We are lifelong VoVo customers and will order a new bidet from VoVo should the current bidet fail. Before trying any other company’s bidets, order one from VoVo. You’ll be pleased.

I purchased a VOVO 4000SE over 1 year ago and really like the bidet add on to one of our TOTO toilets. I unfortunately experienced some functionality issues so I reached out to VOVO where I was supported by Anna. She was very professional and courteous and she helped me solve the warranty issue. I am very happy once again and will buy another VOVO product one day.

The support from VOVO was fast & efficient. We are very happy with their support specially thanks to Anna.

I rarely write reviews or rate sellers but I had to in Vovo's case. I recently had an issue with my mother's bidet seat and contacted Vovo customer service. Anna gave me an exceptional after sales service, went beyond what most companies would do. Customer service like this is extinct in todays world! I strongly recommend the Vovo brand to anyone that's looking to buy a Bidet seat or toilet because the company cares about their product quality and also customer satisfaction!

We purchased a Vovo bidet toilet seat from Costco unfortunately the order was incomplete it was missing the remote control. I contacted Vovo through their website explaining the missing remote control and received a response within 12 hours from Avery it was then passed to Kyle and within a few hours I had a tracking number and the missing remote control is on it way to me. I would not hesitate to recommend Vovo based on my experience, great customer service seems to becoming a rarity these days and it refreshing to be treated so well.

Bought a unit from Amazon a few years ago, and it failed recently (circuit board). However, Vovo's customer service was excellent. Anna, the service rep, was very efficient and resolved the problem perfectly.

Had a problem with the water not heating after three years of ownership of the Smart Seat. Contacted VOVO and they immediately forwarded a new circuit board. That didn't solve the problem and the board was damaged in transit. They then immediately sent me another circuit board and a new water tank. Problem solved! Anna looked after me very well and I would certain recommend this company.