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We purchased a Vovo bidet toilet seat from Costco unfortunately the order was incomplete it was missing the remote control. I contacted Vovo through their website explaining the missing remote control and received a response within 12 hours from Avery it was then passed to Kyle and within a few hours I had a tracking number and the missing remote control is on it way to me. I would not hesitate to recommend Vovo based on my experience, great customer service seems to becoming a rarity these days and it refreshing to be treated so well.

Bought a unit from Amazon a few years ago, and it failed recently (circuit board). However, Vovo's customer service was excellent. Anna, the service rep, was very efficient and resolved the problem perfectly.

Had a problem with the water not heating after three years of ownership of the Smart Seat. Contacted VOVO and they immediately forwarded a new circuit board. That didn't solve the problem and the board was damaged in transit. They then immediately sent me another circuit board and a new water tank. Problem solved! Anna looked after me very well and I would certain recommend this company.

I purchased a TCB-090S VOVO Bidet Toilet from Home Depot in June of 2023. It worked perfectly fine until February of 2025. I contacted support and Anna got back with me in a timely manner, and after a few emails, and a couple part replacements we resolved the issue. Just to let anyone interested know the water ran continuously (like on your standard toilet when the float or check valve is stuck). In this case the valve (which I believe is electronically controlled) located internally in what they call the flushing assembly failed. At any rate it required me to replace the Flushing assembly. Anna sent instructions and asked if I felt comfortable with the repair, which I did. This might prove difficult for some so I'm not sure how that is handled, but in my case it wasn't a problem. After the replacement it has worked flawlessly. My wife loves this Bidet so hopefully we will get another 2 years or longer with no issues. Thank you Anna!

I had a cracked Bidet Seat (no reflection on the quality of the product) due to improper usage. The VOVO Customer Service team,especially Anna took immediate care of the issue,not only by sending me a seat FOC but also guiding me through the installation process. Service like this is not common in this day & age,I would recommend VOVO over anything else!!!

Great customer service. The bidet spray malfunctioned on one of the toilets we got (probably got damaged during shipping). Anna helped us fix it quickly!

We did a high-end remodel of our bathroom that included the best Vovo toilet made. This was about 2 1/2 years ago and right around Christmas time the Boudet function stopped squirting water. Since it was well out of warranty, I was expecting to pay a high price to ship and get it repaired. However, I was pleasantly amazed and surprised after emailing the company. I promptly got a response. Potential cause was diagnosed and parts were shipped immediately. Detailed instructions were provided and I was able to fix it! I want to commend Avery,Anna,Kyle For extremely concise quick responses. They were professional and very polite! For this reason alone, I would purchase another toilet from them in the future. Ty VOVO and specifically the above named people that work there.Mark

Anna was amazing to deal with. Fast service. Attention to customer care and support.

We love our Vovo bidet toilet seat. Anna was very helpful when we contacted customer service to have a part replaced. She provided excellent service and we received the part within days.

Toilet lids and seats were malfunctioning which was a bummer, but the customer service (Shout out to Kyle) was great. I emailed them and they sent out a technician prompt and eventually replaced the bidet for me without cost.

I bought a VOVO VB-6000SE which I am very satisfied with, following a move some parts were damaged, I was accompanied by the after-sales service which generously replaced the parts. Thank you very much!

Anna was a great help. She knew exactly what I needed and got it to me quickly. Vovo is a great company and Anna is one of the best!

We had a bit of trouble with our seat getting heated and are water getting heated and Anna was the most outstanding customer service they are very great that didn't serve the problem since she went even further and sending us a whole new seat very professional they get back with you in a very prompt timely manner Anna is the best

⭐️⭐️⭐️⭐️⭐️ Amazing Customer Service & Quality Product!I purchased a VOVO smart toilet nearly two years ago and have loved it! However, about a month ago, it started leaking. My husband, who is an electrician and very handy, took it apart, identified the issue, and we reached out to VOVO to order the correct part.From the moment I contacted VOVO’s customer service, I was beyond impressed. Within an hour, I received a response from Anna, who was incredibly helpful. She guided me through the warranty registration process and had the necessary part shipped out immediately—at no cost!Unfortunately, the part didn’t resolve the issue, but once again, Anna was quick to respond and made sure everything was taken care of without hassle. She kept in touch throughout the process, ensuring we had the right support and making sure our toilet was back in perfect working condition.The level of customer service, efficiency, and professionalism from VOVO is truly outstanding. It’s rare to find a company that stands behind its products like this. I’m incredibly satisfied with both my purchase and the exceptional support I received. I will definitely buy from VOVO again and highly recommend their smart toilets to anyone!Thank you, VOVO & Anna, for an amazing experience!

Anna was amazing. She sent me all the information I needed and was very helpful and a pleasure to deal with. She answered me right away.

The Vovo bidet toilet is the best toilet that I have never owned. Anna's response to my issue was exceptional. Everything is working good now.

I've had the best service from Volvo for my bidet. I had a slight crack in the seat and within 12 hours they responded and in another 24 hours they're sending me new seat base.I want to thank Anna for the great service.Thank you, AnnaHave wonderful day!Deborah

There was a problem with the bidet seats, but it was resolved quickly with Anna, their CSR. Warranty service is top notch.

Dawn was fantastic at solving my issue of a malfunction I was experiencing. She answered my emails promptly and i received my warrantied replacement quickly. First class service and company!Thanks Dawn!

I received incredibly fast assistance from Anna—one of the quickest customer support experiences I’ve ever had. A new PCB has already been sent out, and I’m looking forward to fixing my toilet seat.With such excellent customer service, I will definitely continue purchasing VOVO products!

Follow up review, Feb 27, 2025: I had an issue with water pressure damage our 3 bidets. After several emails to Anna, customer service, we were able to troubleshoot, get parts expedited, and do the necessary repairs, without a plumber. Thank you Anna, you are great to work with and we love our VOVO bidets! JM Everett, WATried one for 6 months, ordered two more. No issues regarding performance and quality.

I bought a toilet recently, there was an issue where the remote control wouldn't work and the toilet was leaking from the inside. However, Anna quickly resolved the matter once I emailed them about it. I would definitely recommend this company to others due to their amazing service!

Hi,Recently purchased VOVO electric bidet toilet seat. It is great! We had an issue with hose and we reached out to customer support. They sent us the another hose. Elsa was able to assist with the issue and resolve the issue.Thank you so much helping with it.

Vovo Bidet is a reputable company and stands by their products.When the remote for my Vovo VB-6000 bidet I purchased online on Costco.ca cracked, I reached out to Vovo's customer service to see if there was a replacement since it was under warranty, and I am very happy that I did. Doeun responded with utmost politeness and understanding. I commend Doeun for providing me such excellent customer service in a hassle free process from the beginning to the end. The replacement was sent quickly, and it works flawlessly.

We recently upgraded our bathrooms with three VOVO TCB 090W Integrated Smart Bidet Toilets, and honestly, we couldn’t be happier with the decision.I had a small issue with one toilet but Doeun resolved it very promptly.From the moment we installed them, it felt like a major upgrade in both comfort and convenience, knowing that there is a great after sale customer support is an added bonus!The automatic lid and flush are game-changers—no more touching anything, which is great for hygiene. The heated seat and warm water wash make cold mornings so much more bearable, and the customizable wash settings ensure a comfortable and thorough clean every time. The warm air dryer is a nice touch, too—less reliance on toilet paper, which is both eco-friendly and cost-saving.What really stands out is how sleek and modern the design is. The tankless look gives our bathrooms a high-end feel, and the energy-efficient features make us feel even better about the investment.After using these for a while, we can confidently say we wouldn’t go back to a regular toilet. If you’re on the fence about a smart bidet toilet, this one is absolutely worth it. Highly recommend!

The VOVO Bidet is a wonderfully designed product with all the features you would want. The 2 year warranty gives you peace of mind that the product is a good product. On top of that, Anna at customer service will go beyond to make sure your purchase meets your needs.

Great customer service. In particular, Anna was amazing. Most customer service representatives don't read customer emails thoroughly and ask questions that were already addressed. Anna read my email and immediately knew the problem. Although my bidet toilet was out of warranty, Anna sent me a new circuit board and instructions on how to install it. I had it the next day. My wife has hot water again.Thanks again Anna.

I have had two VOVO VB4000SE bidets for about a year. Recently, one of them stopped operating. I emailed Anna at VOVO with a description of the problem. Anna promptly advised that the main PCB (control board) and water level sensor most likely needed to be replaced. She provided a parts replacement guide for my reference and offered to send the parts if I felt comfortable doing the repair myself. I received the parts (free of charge) in less than a week and successfully replaced the malfunctioning parts.However, I didn't know how to restart the automatic deodorization feature. Anna was very prompt in advising me on how to fix this as well. The bidet is now working very well.Thank you, Anna, for your prompt and professional service. Your company is lucky to have an employee like you.

VOVO's Anna handled our need for repair. She was first class:professional, prompt, and entirely helpful. Thank you, Anna. /Ray

We love this product and have dealt with the company a couple times and they’ve been very helpful each time. Especially Anna - she resolved my issue and was very friendly and accommodating.

Anna was great. Quick and polite service . My problem with my toilet was quickly fixed

VOVO has excellent customer service. Anna my contact at VOVO was prompt, curtious and provided all the necessary information and parts to complete a replacement unit.

Although I encountered issues with the product, but customer service Anna was quick to resolve the problem in a timely manner. It is greatly appreciated.

We purchased a Vovo TCB-090S in 2022 and just recently it stopped flushing. It sort of acted like a clogged toilet but there was some odd noise coming from the unit when it was supposed to be flushing. I emailed customer service and Anna replied with instructions to help troubleshoot. We were able to figure out the problem (bad flushing assembly) and had a replacement part in hand in only a few days. It took about 30 minutes to change out.I initially had a problem with the toilet leaking on install in 2022 and actually had someone from Vovo facetime with me and show me how to repair it. There's a lot of these types of toilets on the market and eventually they will all have problems, so to have really good customer service is reason to give them your business.

Excellent customer support from Anna! Raised my issue with a faulty VOVO bidet remote and I got a response from her that a replacement is being sent the next day. Expedient and courteous response. Couldn't ask for more.

Anna and the team at VoVo USA gave us great customer service when we have problem with the bidet remote.They replace it immediately, Great Service

We love our toilet we bought. We had a minor issue but their customer service is excellent! Ana was very helpful in resolving our issue. She responded in a timely manner. I would buy another product from them again if needed.

(Translated by Google) I purchased VB-6100SR through Amazon on November 26, 2024.There have been some problems so far, so I contacted the company via email.A representative named Anna was very kind and completely resolved the issue with her professional knowledge. I was very impressed and would like to recommend this VOVO BIDET to many people around me. I am so satisfied that every time I use it, I wonder why I didn't use such a good BIDET earlier.(Original)2024 년 11월26일에 VB-6100SR 을 Amazon 을 통해 구입 하였는데그동안 몇가지 문제점이 있어 이메일로 회사에 연락을 했습니다.Anna 라는 이름의 representative가 너무나도 친절하게 전문적 지식을 가지고 완전히 해결해 주셨습니다. 많은 감명을 받았고 주위 많은 사람들에게 이 VOVO BIDET 를 꼭 추천을 하고자 합니다. 사용 할때마다 이렇게 좋은 BIDET 를 왜 진작에 안썼나 하는 아쉬움이 있을 정도로 매우 만족스럽습니다.

I was very pleased with the quality of service afforded me by Anna, a VOVO Customer Support representative.Anna promptly assisted me in addressing an internal leak in a VOVO Bidet I purchased in October 2021.Anna walked me through the steps needed to diagnose the issue and helped me identify the part that required replacement.It is nice to see a company stand behind its product and provide prompt, quality customer service which is rare this day and age!Thank-you Anna and VOVO Customer Support!

The service provided by VOVO tepresentative Anna was great - detail instruction on step-by-step repair, fast part replacement were done at the highest professional level

What a pleasant, service-oriented company to deal with! I received my Vovo Bidet seat in early December, 2024. It was very intuitive and easy to install. However, a small,problem with the UV LED appeared in January. I sent an email to Vovo, and Anna was on it right away. After trying some basic trouble-shooting, Anna decided to send me a brand new unit. I was so impressed with everything about this transaction. Thanks, Anna.

This company is beyond amazing and Anna who has provided assistance for me on more than one occasion is incredibly thoughtful. When I first received my bidet I discovered that I didn't have a necessary fitting to connect it and was unable to find one in local stores nor online. I asked for help and Anna promptly sent me the exact part I needed and there was no charge. Recently my bidet has experienced more serious issues and Anna most kindly extended the warranty for me and offered me a replacement at an unbelievably reduced cost. As a senior on a very limited income I can't begin to tell you how much this means to me. Anna is an absolute STAR. Thank you Anna!

In April 2024, I purchased a Vovo bidet and recently encountered a malfunction. I promptly contacted the company via email to seek assistance with repairs. Anna, a representative, promptly engaged in a detailed communication with me to identify the issue. She promptly dispatched a repair part.However, upon having a plumber replace the part, we discovered that it was malfunctioning. Given the ongoing communication, I informed Anna of the situation. She, in collaboration with her manager, requested that I return the “brain” (or unit) component of the toilet so that they could repair it themselves. They arranged for a prepaid return label and sent me a box to facilitate the return of the device.The entire process was seamless and expedited, with no inconvenience to me as a customer. They did not require me to procure a suitable packaging box or pay for the return shipping.To my astonishment, upon receiving the return box, I discovered that it contained an entirely new unit.I reached out to Anna again to confirm if this was a temporary unit I could use while my unit was being repaired. I wanted to decide whether to call my plumber to install it. Anna surprised me with the news that the company had decided to send me a new unit instead. I can’t express how grateful I am for this.I want to thank you so much for your outstanding customer service. Anna, thank you for your professionalism and excellent communication throughout the entire process.I am genuinely impressed, not only by the quality of the products, but also by the overall company that is Vovo.

Had an issue with my bidet seat and Anna from customer service was able to sit it out. Thanks for this

Thanks to Anna and Megan for the EXCELLENT service!!Had minor trouble with my toilet/bidet (UV led lights were really dim) Contact the VOVO service support and they took care of it seriously like if it was a major problem! Really fast response, polite and really clear information with pictures on how to resolve the problem.This is how service support is supposed to be!Other than the minor problem, this toilet bidet (TCB-8100W) has everything you need, everything you want and even more. Will probably buy another one for the second bathroom.Thanks.

I have been very satisfied working with Anna at Vovo. She answered my email immediately and we tried several different things to try and fix our issue. The water was not heating up. Finally she checked with management and they decided it was best to send us replacement parts. We got them within the week, and replaced the troublesome part. It is working fine now. Thank you Anna for your prompt service. Your company is lucky to have an employee like you.

Great customer service. Thank you Anna for your prompt solution to our problem.

Excellent bidet with many functions, but had issues with my bidet after a year. Anna and Megan both assisted me in getting the parts to repair the bidet within a day. Incredible customer service, very fast and useful.