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Smart Toilet

Q&A

Flushing Issue

Excessive water splashes during flushing

The flushing may not operate properly under the following condition:

1. If the water pressure in the bathroom is high:
Please adjust the water pressure using the valve connected to the bidet's water supply hose.
(Turn clockwise to adjust the water pressure.)

(TCB-090SA, TCB-9100WA, TCB-9100GA, TCB-8200SAW, TCB-8200SAB, PB-707S)

Flushing does not work

The flushing may not operate properly under the following conditions:

1. If the toilet bowl is clogged:
Press the jet button on the manual flush button to check if the toilet bowl is clogged.
(If clogged, there will be no water flow, only bubbles.)

2. If the water pressure in the bathroom is low:
2-1. Adjust the water pressure using the valve connected to the bidet's water supply hose.
(Turn counterclockwise to fully open the valve.)
2-2. Remove the pressure reduction valve for flushing.
(Please refer to the troubleshooting guide No. 21 for instructions on removing the pressure reducing valve.)

3. If water is being used elsewhere simultaneously:
Our bidet operates directly from the customer's water pressure. When water is being used elsewhere (washing machine, sink, shower), it may result in reduced water pressure, affecting drainage.

4. If the original water pressure is low:
Check the water pressure at your home.
(If the pressure is less than 40psi, drainage may not be efficient.)
(To confirm the minimum required water pressure: Open the water supply valve fully and collect water in a container for 10 seconds, then check the quantity (0.95gal).)

5. If a dual valve is installed:
Remove the dual valve and use the provided valve and water supply hose instead.
(Please refer to troubleshooting guide No. 8 for the correct installation status.)

(TCB-090SA, TCB-9100WA, TCB-9100GA, TCB-8200SAW, TCB-8200SAB, PB-707S)

Remote not working

Remote not working

Problems may arise under the following circumstances:

1. If power is not supplied to the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If power is not supplied to the bidet:
Check if the POWER LED on the main display panel is lit.

3. If the remote control's batteries ran out of battery:
Press the buttons on the remote control to see if the LED light on the remote control lights up. If the LED light is off, replace the batteries with new ones.

4. If there is an issue with the remote control buttons:
Turn on the camera function of your mobile phone and aim it at the remote control receiver.
While looking at your phone's screen, repeatedly press the malfunctioning buttons on the remote control.
(If only certain buttons do not emit light, there may be an issue with the remote control.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Remote not powered

Problems may arise under the following circumstances:

1. If the remote control's batteries ran out of battery:
Press the buttons on the remote control to see if the LED light on the remote control lights up. If the LED light is off, replace the batteries with new ones.

2. If there is an issue with the remote control buttons:
Turn on the camera function of your mobile phone and aim it at the remote control receiver.
While looking at your phone's screen, repeatedly press the malfunctioning buttons on the remote control.
(If only certain buttons do not emit light, there may be an issue with the remote control.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Remote not working even though there is a beep sound

Problems may arise under the following circumstances:

1. If the seat sensor does not detect human skin:
Press the nozzle cleaning button to check if the nozzle comes out (if the nozzle comes out, it is functioning properly).
(Our bidet requires seat sensor(located under your left thigh area) to detect human skin in order for all nozzle function to operate.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

All other functions operate except stop function
>Only specific function is not working

Problems may arise under the following circumstances:

1. If there is an issue with the remote control buttons:
Turn on the camera function of your mobile phone and aim it at the remote control receiver.
While looking at your phone's screen, repeatedly press the malfunctioning buttons on the remote control.
(If only certain buttons do not emit light, there may be an issue with the remote control.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Function malfunctioning

Bidet does not power on

Problems may arise under the following circumstances:

1. If power is not supplied to the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If power is not supplied to the bidet:
Check if the POWER LED on the main display panel is lit.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Seat temperature does not change even after setting up the temperature.
> seat is not warm.

Problems may arise under the following circumstances:

1. If power is not supplied to the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If the bidet seat temperature setting is at level 0:
Adjust the bidet seat temperature to levels 1 to 3 using the remote control or side control panel before use.
(Please confirm the reception sound (beep) from the bidet when adjusting the seat temperature.)
(It takes approximately 5 minutes to warm up the seat. Please wait for about 5 minutes after setting the seat temperature before use.)

3. If the power-saving mode is activated:
If you have enabled the power-saving mode, please deactivate it.
(Power-saving mode explanation/deactivation guide)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The seat feels lukewarm.
>The seat is not warm.

Problems may arise under the following circumstances:

1. If power is not supplied to the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If the bidet seat temperature setting is at level 0:
Adjust the bidet seat temperature to levels 1 to 3 using the remote control or side control panel before use.
(Please confirm the reception sound (beep) from the bidet when adjusting the seat temperature.)
(It takes approximately 5 minutes to warm up the seat. Please wait for about 5 minutes after setting the seat temperature before use.)

3. If the power-saving mode is activated:
If you have enabled the power-saving mode, please deactivate it.
(Power-saving mode explanation/deactivation guide)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Sometimes the seat feels cold.
>The seat is not staying warm.

Problems may arise under the following circumstances:

1. If the power-saving mode is activated:
If you have enabled the power-saving mode, please deactivate it.
(Power-saving mode explanation/deactivation guide)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The seat is always warm even without temperature setting.

Problems may arise under the following circumstances:

1. If the seat temperature setting is at level 3:
Adjust the seat temperature to levels 0 to 1 using the remote control or side control panel before use.
(Please confirm the beep sound from the bidet when adjusting the seat temperature.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Sometimes the circuit breaker trips.

Problems may arise under the following circumstances:

1. If the power cord is not properly connected:
Ensure that the power plug is securely inserted into the outlet, as loose connections can cause issues.
(Be sure to use an AC 120V~, 60Hz outlet with proper grounding.)
* VB-6000 / VB-4000 / VB-3000 : 1200W

2. If there are electrical issues with the bathroom outlet:
Disconnect the bidet power plug from the outlet and plug in another electronic device such as a hairdryer to see if the circuit breaker trips.
→ If the circuit breaker trips, contact the building management or an electrician to inspect the electrical outlet.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The drying function is not warm.
>The drying is not warm.

Problems may arise under the following circumstances:

1. If there is no power in the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If the drying temperature setting is at level 0:
Adjust the drying temperature to levels 1 to 3 using the remote control or side control panel before use.
* If the drying temperature is set at level 0 or 1, you may experience weak drying air.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Nozzle Not operating

The nozzle water pressure is weak.

Problems may arise under the following circumstances:

1. If the water supply valve is not fully open (if the water pressure at your home is less than 14.2psi):
Please fully open the valve connected to the bidet hose.
- Check the water pressure at your home. (If the water pressure is less than 14.2psi, the water sprayed from the nozzle may be reduced.)

2. If the nozzle water pressure setting is at level 1:
Adjust the water pressure using the remote control or side control panel before use.

3. If there is debris in the mesh:
Detach the water supply hose, clean the mesh, and then use it. (Refer to the mesh cleaning guide)

4. If the bidet water supply hose is bent or the water supply hose assembly is incorrect:
Check if the water supply hose is tangled or bent before use.
Detach the water supply hose and check the rubber packing on the hose before use. (Bidet hose check guide)

5. After using the Turbo wash function, if the water pressure is weak when using the posterior/feminine function;
It may be because the Turbo wash function operates at the lowest pressure setting regardless of the set pressure level (to avoid discomfort in the area). Therefore, please reset the water pressure when reusing the posterior/feminine function.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The nozzle comes out, but no water comes out.

Problems may arise under the following circumstances:

1. If the water supply valve is not fully open (if the water pressure at your home is less than 14.2psi):
Please fully open the valve connected to the bidet hose.
- Check the water pressure at your home. (If the water pressure is less than 14.2psi, the water sprayed from the nozzle may be reduced.)

2. If the nozzle water pressure setting is at level 1:
Adjust the water pressure using the remote control or side control panel before use.

3. If there is debris in the mesh:
Detach the water supply hose, clean the mesh, and then use it. (Refer to the mesh cleaning guide)

4. If the bidet water supply hose is bent or the water supply hose assembly is incorrect:
Check if the water supply hose is tangled or bent before use.
Detach the water supply hose and check the rubber packing on the hose before use. (Bidet hose check guide)

5. After using the Turbo wash function, if the water pressure is weak when using the posterior/feminine function;
It may be because the Turbo wash function operates at the lowest pressure setting regardless of the set pressure level (to avoid discomfort in the area). Therefore, please reset the water pressure when reusing the posterior/feminine function.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The nozzle does not come out / does not retract.

Problems may arise under the following circumstances:

1. If water is not supplied to the bidet:
Fully open the valve connected to the bidet hose, then unplug the bidet power cord for 1 minute before plugging it back in to supply water to the bidet.

2. If there is a reception failure in the remote control or side control panel:
Press the LED button on the remote control or side control panel to verify if the bidet is operational.

3. If the seat sensor does not detect human skin:
Press the nozzle cleaning button to check if the nozzle comes out (if the nozzle comes out, it is functioning properly).
Our bidet requires seat sensor(located under your left thigh area) to detect human skin in order for all nozzle function to operate.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The nozzle does not dispense warm water.
>The water is not warm.

Problems may arise under the following circumstances:

1. If power is not supplied to the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If the warm water temperature setting is at level 0:
Adjust the warm water temperature to levels 1 to 3 using the remote control or side control panel before use.
(It takes approximately 3 to 4 minutes to heat the water. Please wait for 3 to 4 minutes after setting the warm water temperature before use.)

3. If the power-saving mode is activated:
If you have enabled the power-saving mode, please deactivate it.
(Power-saving mode explanation/deactivation guide)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Leakage

Leakage near the high-pressure hose.

Problems may arise under the following circumstances:

1. If the water supply hose connection is not properly done:
Close the valve connected to the bidet's water supply hose, then disassemble and reassemble the bidet and water supply hose to ensure proper connection. Check for any leakage afterwards.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Water drips slowly from the right side of the bidet nozzle.

Problems may arise under the following circumstances:

1. If the water pressure at your home is above 85.3psi
If the water pressure at your home is above 6kgf/cm2, it may cause minor leakage. Please lower the water pressure to below 85.3psi before use.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

There is leakage from the bottom of the bidet unit.

Problems may arise under the following circumstances:

1. Check the bottom of the bidet after removing it to inspect the water drainage bolt is open.
(Refer to the bidet removal guide and the guide on how to secure the water drainage bolt.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

External appearance defect

Crack on the exterior

Problems may arise under the following circumstances:

1. If you clean the exterior using cleaning agents such as Thinner, Benzene, Lysol, or toilet detergents, discoloration or damage may occur.

2. Scratches may occur during cleaning.
To avoid damage or scratches, please use a soft cloth for cleaning.

3. When sitting on the seat cover;
There may be a risk of damage, which can prevent the seat cover from remaining open.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Scratch on the exterior

Problems may arise under the following circumstances:

1. If you clean the exterior using cleaning agents such as Thinner, Benzene, Lysol, or toilet detergents, discoloration or damage may occur.

2. Scratches may occur during cleaning.
To avoid damage or scratches, please use a soft cloth for cleaning.

3. When sitting on the seat cover;
There may be a risk of damage, which can prevent the seat cover from remaining open.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Noise

There is noise when sitting on the seat.

Problems may arise under the following circumstances:

1.If the deodorization function is turned on:
For models equipped with a deodorization feature, the sound you hear when seated is the deodorization fan operating.
Deodorization activates when seated and operates for 1 minute after the seat sensor no longers detects human skin.
While the power is on, you can press the drying button on the main control panel (side) to turn the deodorization function ON/OFF while not seated.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

ETC

There is an electric shock when sitting on the seat.

Problems may arise under the following circumstances:

1.If the electrical outlet in the bathroom is not grounded:
Please check if the electrical outlet connected to the product is properly grounded.
For safety purposes, it is necessary to use an electrical outlet with a grounding terminal.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Purchasing parts

1. Please confirm the model name and purchase through our customer support center.
How to confirm the model name: Check the model name written on the back of the bidet unit.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

How to clean the nozzle

The nozzle cleaning method is as follows:

External Nozzle Cleaning (Manual):
Press the nozzle cleaning button on the remote control or control bar to extend the nozzle.
Clean the exposed nozzle with a brush.
After cleaning, press the nozzle cleaning button again to retract the nozzle.

Internal Nozzle Cleaning (Automatic):
Our bidet automatically cleans the interior of the nozzle (posterior, feminine, turbo) once during nozzle usage, and once more after usage is completed.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Smart Bidet Toilet

Q&A

Flushing Issue

Excessive water splashes during flushing

The flushing may not operate properly under the following condition:

1. If the water pressure in the bathroom is high:
Please adjust the water pressure using the valve connected to the bidet's water supply hose.
(Turn clockwise to adjust the water pressure.)

(TCB-090SA, TCB-9100WA, TCB-9100GA, TCB-8200SAW, TCB-8200SAB, PB-707S)

Flushing does not work

The flushing may not operate properly under the following conditions:

1. If the toilet bowl is clogged:
Press the jet button on the manual flush button to check if the toilet bowl is clogged.
(If clogged, there will be no water flow, only bubbles.)

2. If the water pressure in the bathroom is low:
2-1. Adjust the water pressure using the valve connected to the bidet's water supply hose.
(Turn counterclockwise to fully open the valve.)
2-2. Remove the pressure reduction valve for flushing.
(Please refer to the troubleshooting guide No. 21 for instructions on removing the pressure reducing valve.)

3. If water is being used elsewhere simultaneously:
Our bidet operates directly from the customer's water pressure. When water is being used elsewhere (washing machine, sink, shower), it may result in reduced water pressure, affecting drainage.

4. If the original water pressure is low:
Check the water pressure at your home.
(If the pressure is less than 40psi, drainage may not be efficient.)
(To confirm the minimum required water pressure: Open the water supply valve fully and collect water in a container for 10 seconds, then check the quantity (0.95gal).)

5. If a dual valve is installed:
Remove the dual valve and use the provided valve and water supply hose instead.
(Please refer to troubleshooting guide No. 8 for the correct installation status.)

(TCB-090SA, TCB-9100WA, TCB-9100GA, TCB-8200SAW, TCB-8200SAB, PB-707S)

Remote not working

Remote not working

Problems may arise under the following circumstances:

1. If power is not supplied to the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If power is not supplied to the bidet:
Check if the POWER LED on the main display panel is lit.

3. If the remote control's batteries ran out of battery:
Press the buttons on the remote control to see if the LED light on the remote control lights up. If the LED light is off, replace the batteries with new ones.

4. If there is an issue with the remote control buttons:
Turn on the camera function of your mobile phone and aim it at the remote control receiver.
While looking at your phone's screen, repeatedly press the malfunctioning buttons on the remote control.
(If only certain buttons do not emit light, there may be an issue with the remote control.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Remote not powered

Problems may arise under the following circumstances:

1. If the remote control's batteries ran out of battery:
Press the buttons on the remote control to see if the LED light on the remote control lights up. If the LED light is off, replace the batteries with new ones.

2. If there is an issue with the remote control buttons:
Turn on the camera function of your mobile phone and aim it at the remote control receiver.
While looking at your phone's screen, repeatedly press the malfunctioning buttons on the remote control.
(If only certain buttons do not emit light, there may be an issue with the remote control.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Remote not working even though there is a beep sound

Problems may arise under the following circumstances:

1. If the seat sensor does not detect human skin:
Press the nozzle cleaning button to check if the nozzle comes out (if the nozzle comes out, it is functioning properly).
(Our bidet requires seat sensor(located under your left thigh area) to detect human skin in order for all nozzle function to operate.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

All other functions operate except stop function
>Only specific function is not working

Problems may arise under the following circumstances:

1. If there is an issue with the remote control buttons:
Turn on the camera function of your mobile phone and aim it at the remote control receiver.
While looking at your phone's screen, repeatedly press the malfunctioning buttons on the remote control.
(If only certain buttons do not emit light, there may be an issue with the remote control.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Function malfunctioning

Bidet does not power on

Problems may arise under the following circumstances:

1. If power is not supplied to the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If power is not supplied to the bidet:
Check if the POWER LED on the main display panel is lit.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Seat temperature does not change even after setting up the temperature.
> seat is not warm.

Problems may arise under the following circumstances:

1. If power is not supplied to the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If the bidet seat temperature setting is at level 0:
Adjust the bidet seat temperature to levels 1 to 3 using the remote control or side control panel before use.
(Please confirm the reception sound (beep) from the bidet when adjusting the seat temperature.)
(It takes approximately 5 minutes to warm up the seat. Please wait for about 5 minutes after setting the seat temperature before use.)

3. If the power-saving mode is activated:
If you have enabled the power-saving mode, please deactivate it.
(Power-saving mode explanation/deactivation guide)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The seat feels lukewarm.
>The seat is not warm.

Problems may arise under the following circumstances:

1. If power is not supplied to the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If the bidet seat temperature setting is at level 0:
Adjust the bidet seat temperature to levels 1 to 3 using the remote control or side control panel before use.
(Please confirm the reception sound (beep) from the bidet when adjusting the seat temperature.)
(It takes approximately 5 minutes to warm up the seat. Please wait for about 5 minutes after setting the seat temperature before use.)

3. If the power-saving mode is activated:
If you have enabled the power-saving mode, please deactivate it.
(Power-saving mode explanation/deactivation guide)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Sometimes the seat feels cold.
>The seat is not staying warm.

Problems may arise under the following circumstances:

1. If the power-saving mode is activated:
If you have enabled the power-saving mode, please deactivate it.
(Power-saving mode explanation/deactivation guide)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The seat is always warm even without temperature setting.

Problems may arise under the following circumstances:

1. If the seat temperature setting is at level 3:
Adjust the seat temperature to levels 0 to 1 using the remote control or side control panel before use.
(Please confirm the beep sound from the bidet when adjusting the seat temperature.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Sometimes the circuit breaker trips.

Problems may arise under the following circumstances:

1. If the power cord is not properly connected:
Ensure that the power plug is securely inserted into the outlet, as loose connections can cause issues.
(Be sure to use an AC 120V~, 60Hz outlet with proper grounding.)
* VB-6000 / VB-4000 / VB-3000 : 1200W

2. If there are electrical issues with the bathroom outlet:
Disconnect the bidet power plug from the outlet and plug in another electronic device such as a hairdryer to see if the circuit breaker trips.
→ If the circuit breaker trips, contact the building management or an electrician to inspect the electrical outlet.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The drying function is not warm.
>The drying is not warm.

Problems may arise under the following circumstances:

1. If there is no power in the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If the drying temperature setting is at level 0:
Adjust the drying temperature to levels 1 to 3 using the remote control or side control panel before use.
* If the drying temperature is set at level 0 or 1, you may experience weak drying air.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Nozzle Not operating

The nozzle water pressure is weak.

Problems may arise under the following circumstances:

1. If the water supply valve is not fully open (if the water pressure at your home is less than 14.2psi):
Please fully open the valve connected to the bidet hose.
- Check the water pressure at your home. (If the water pressure is less than 14.2psi, the water sprayed from the nozzle may be reduced.)

2. If the nozzle water pressure setting is at level 1:
Adjust the water pressure using the remote control or side control panel before use.

3. If there is debris in the mesh:
Detach the water supply hose, clean the mesh, and then use it. (Refer to the mesh cleaning guide)

4. If the bidet water supply hose is bent or the water supply hose assembly is incorrect:
Check if the water supply hose is tangled or bent before use.
Detach the water supply hose and check the rubber packing on the hose before use. (Bidet hose check guide)

5. After using the Turbo wash function, if the water pressure is weak when using the posterior/feminine function;
It may be because the Turbo wash function operates at the lowest pressure setting regardless of the set pressure level (to avoid discomfort in the area). Therefore, please reset the water pressure when reusing the posterior/feminine function.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The nozzle comes out, but no water comes out.

Problems may arise under the following circumstances:

1. If the water supply valve is not fully open (if the water pressure at your home is less than 14.2psi):
Please fully open the valve connected to the bidet hose.
- Check the water pressure at your home. (If the water pressure is less than 14.2psi, the water sprayed from the nozzle may be reduced.)

2. If the nozzle water pressure setting is at level 1:
Adjust the water pressure using the remote control or side control panel before use.

3. If there is debris in the mesh:
Detach the water supply hose, clean the mesh, and then use it. (Refer to the mesh cleaning guide)

4. If the bidet water supply hose is bent or the water supply hose assembly is incorrect:
Check if the water supply hose is tangled or bent before use.
Detach the water supply hose and check the rubber packing on the hose before use. (Bidet hose check guide)

5. After using the Turbo wash function, if the water pressure is weak when using the posterior/feminine function;
It may be because the Turbo wash function operates at the lowest pressure setting regardless of the set pressure level (to avoid discomfort in the area). Therefore, please reset the water pressure when reusing the posterior/feminine function.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The nozzle does not come out / does not retract.

Problems may arise under the following circumstances:

1. If water is not supplied to the bidet:
Fully open the valve connected to the bidet hose, then unplug the bidet power cord for 1 minute before plugging it back in to supply water to the bidet.

2. If there is a reception failure in the remote control or side control panel:
Press the LED button on the remote control or side control panel to verify if the bidet is operational.

3. If the seat sensor does not detect human skin:
Press the nozzle cleaning button to check if the nozzle comes out (if the nozzle comes out, it is functioning properly).
Our bidet requires seat sensor(located under your left thigh area) to detect human skin in order for all nozzle function to operate.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

The nozzle does not dispense warm water.
>The water is not warm.

Problems may arise under the following circumstances:

1. If power is not supplied to the bathroom:
Check if power is coming by plugging in electronic devices like a hairdryer. If power is supplied, unplug the bidet's power cord, wait for 1 minute, and then plug it back in to reset the bidet.

2. If the warm water temperature setting is at level 0:
Adjust the warm water temperature to levels 1 to 3 using the remote control or side control panel before use.
(It takes approximately 3 to 4 minutes to heat the water. Please wait for 3 to 4 minutes after setting the warm water temperature before use.)

3. If the power-saving mode is activated:
If you have enabled the power-saving mode, please deactivate it.
(Power-saving mode explanation/deactivation guide)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Leakage

Leakage near the high-pressure hose.

Problems may arise under the following circumstances:

1. If the water supply hose connection is not properly done:
Close the valve connected to the bidet's water supply hose, then disassemble and reassemble the bidet and water supply hose to ensure proper connection. Check for any leakage afterwards.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Water drips slowly from the right side of the bidet nozzle.

Problems may arise under the following circumstances:

1. If the water pressure at your home is above 85.3psi
If the water pressure at your home is above 6kgf/cm2, it may cause minor leakage. Please lower the water pressure to below 85.3psi before use.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

There is leakage from the bottom of the bidet unit.

Problems may arise under the following circumstances:

1. Check the bottom of the bidet after removing it to inspect the water drainage bolt is open.
(Refer to the bidet removal guide and the guide on how to secure the water drainage bolt.)

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

External appearance defect

Crack on the exterior

Problems may arise under the following circumstances:

1. If you clean the exterior using cleaning agents such as Thinner, Benzene, Lysol, or toilet detergents, discoloration or damage may occur.

2. Scratches may occur during cleaning.
To avoid damage or scratches, please use a soft cloth for cleaning.

3. When sitting on the seat cover;
There may be a risk of damage, which can prevent the seat cover from remaining open.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Scratch on the exterior

Problems may arise under the following circumstances:

1. If you clean the exterior using cleaning agents such as Thinner, Benzene, Lysol, or toilet detergents, discoloration or damage may occur.

2. Scratches may occur during cleaning.
To avoid damage or scratches, please use a soft cloth for cleaning.

3. When sitting on the seat cover;
There may be a risk of damage, which can prevent the seat cover from remaining open.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Noise

There is noise when sitting on the seat.

Problems may arise under the following circumstances:

1.If the deodorization function is turned on:
For models equipped with a deodorization feature, the sound you hear when seated is the deodorization fan operating.
Deodorization activates when seated and operates for 1 minute after the seat sensor no longers detects human skin.
While the power is on, you can press the drying button on the main control panel (side) to turn the deodorization function ON/OFF while not seated.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

ETC

There is an electric shock when sitting on the seat.

Problems may arise under the following circumstances:

1.If the electrical outlet in the bathroom is not grounded:
Please check if the electrical outlet connected to the product is properly grounded.
For safety purposes, it is necessary to use an electrical outlet with a grounding terminal.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

Purchasing parts

1. Please confirm the model name and purchase through our customer support center.
How to confirm the model name: Check the model name written on the back of the bidet unit.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)

How to clean the nozzle

The nozzle cleaning method is as follows:

External Nozzle Cleaning (Manual):
Press the nozzle cleaning button on the remote control or control bar to extend the nozzle.
Clean the exposed nozzle with a brush.
After cleaning, press the nozzle cleaning button again to retract the nozzle.

Internal Nozzle Cleaning (Automatic):
Our bidet automatically cleans the interior of the nozzle (posterior, feminine, turbo) once during nozzle usage, and once more after usage is completed.

(VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N)