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    Portable Bidet

    Customer Support

    Water Pressure Issue

    Q: What should I do if the nozzle water pressure feels too weak?

    1️⃣Follow the EXTERNAL CHECKLIST(basic troubleshooting).

    👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
    support@vovousa.com .

    Bidet Toilet Seat

    Customer Support

    Water Pressure Issue

    Q: What should I do if the nozzle water pressure feels too strong?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Q: What should I do if the nozzle water pressure feels too weak?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Q: What should I do if the nozzle comes out but water does not come out from the nozzle?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Nozzle Issue

    Q: What should I do if the nozzle is stuck and does not move when I press the bidet function?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Warm Water Issue

    Q: What should I do if the water is not heating properly on my bidet seat?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Leaking Issue

    Q: What should I do if water is leaking from the back, bottom, or side of the bidet seat?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Q: What should I do if my bidet seat seems to be leaking from the nozzle area?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Q: Why is the bidet toilet leaking even when it is not plugged in?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    LED Issue

    Q: What should I do if the LED function is not working at all?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Heated Seat Issue

    Q: What should I do if the heated seat is not working?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Dryer Issue

    Q: What should I do if the dryer is not working properly?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Deodorization Issue

    Q: Why do I hear a fan noise when using the bidet seat?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Q: How do I use or turn off the deodorization function on my bidet seat?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Power Issue

    Q: What should I do if the bidet has no power?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Q: What should I do if the LED on the main unit is flashing?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Remote Control/Side Panel Issue

    Q: What should I do if the remote control is not working?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    Q: What should I do if the side panel is not working?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    ETC

    Q: What should I do if the toilet light flickers when using the bidet?

    1️⃣Start with the External Checklist (basic troubleshooting).

    2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).

    👉 If the issue still continues after checking External Checklist, please contact our support team
    support@vovousa.com with the requested information for us to send you the replacement parts.

    VB-4000SE, VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR

    User Manual

    Installation Manual

    Quick Guide

    Bidet Toilet Seat Template (Elongated, Round)

    If you can't solve the problem even after looking at the FAQ,
    try using the VOVO chatbot.

    Bidet Toilet Seat

    Customer Support

    Water Pressure Issue

    Q: What should I do if the nozzle water pressure feels too weak?

    1️⃣Follow the EXTERNAL CHECKLIST(basic troubleshooting).

    👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
    support@vovousa.com     .

    Quick Guide

    If you can't solve the problem even after looking at the FAQ,
    try using the VOVO chatbot.