1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
Smart Bidet Toilet
Customer Support
- Questions
- User Manual
Flushing Issue
Q: What should I do if I am experiencing a flushing issue with my bidet toilet?
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What Should I Do If the Jet Does Not Spray and the Toilet Does Not Flush Properly?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the auto flush function is not working?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do when the water is not filling the ceramic bowl?
1️⃣Please proceed with the INTERNAL CHECKLIST (advanced troubleshooting and parts inspection) and identify the parts required.
👉 Once you have completed the INTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and inform us of the replacement parts needed.
Auto Lid Issue
Q: What should I do if the automatic open and close function of my bidet feels too sensitive?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the seat does not lift up properly and makes a squeaking noise?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the seat cover does not lift up properly and makes a squeaking noise?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Leaking Issue
Q: Why is water leaking from the nozzle area of the bidet seat?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if water is leaking from the back, bottom of the upper unit?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: Why is the bidet toilet leaking from nozzle area when it is not plugged in?
1️⃣Proceed with the External & Internal Checklist.
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovousa.com with the requested information for us to send you the replacement parts.
Q: Why is the bidet toilet leaking from the rim when it is not plugged in?
1️⃣Please proceed with the INTERNAL CHECKLIST (advanced troubleshooting and parts inspection) and identify the parts required.
👉 Once you have completed the INTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and inform us of the replacement parts needed.
Nozzle Issue
Q: What should I do if the nozzle is stuck and not moving when I press the bidet function?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle does not retract after use?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle extends only halfway?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if only the rhythm mode does not operate?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle does not extend during regular functions but only comes out when using the nozzle cleaning function?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Warm Water Issue
Q: What should I do if the water temperature is not working properly?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Water Pressure Issue
Q: What should I do if the nozzle water pressure feels too strong?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle water pressure feels too weak?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle extends but no water comes out?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle water pressure suddenly feels too strong?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
LED Issue
Q: What should I do if the LED function is not working at all?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Heated Seat Issue
Q: What should I do if the heated seat is not working?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Dryer Issue
Q: What should I do if the dryer is not working properly?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Deodorization Issue
Q: What should I do if the deodorizer is not working?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if I hear noise when seated on the bidet toilet?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Power Issue
Q: What should I do if the bidet has no power?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Remote Control Issue
Q: What should I do if the remote control is not working properly?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
ETC
Q: What should I do if the circuit breaker keeps tripping when using bidet functions?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the toilet light flickers when using the bidet?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if there is an odor coming from the toilet?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if I want to clean the strainer filter?
1️⃣Proceed with the External & Internal Checklist (basic troubleshooting).
👉 If the issue still continues, please contact our support team
support@vovousa.com with the requested information for us to send you the replacement parts.
Q: What Should I Do If the Water Pressure in My Home Is Low?
1️⃣Proceed with the External & Internal Checklist (basic troubleshooting).
👉 If the issue still continues, please contact our support team
support@vovousa.com with the requested information for us to send you the replacement parts.
Q: What Should I Do If Water Does Not Drain Properly?
1️⃣Proceed with the External & Internal Checklist (basic troubleshooting).
👉 If the issue still continues, please contact our support team
support@vovousa.com with the requested information for us to send you the replacement parts.
- Smart Bidet Toilet
- Template for Bidet Toilet
TCB-090SA, TCB-090SA(B), TCB-090S, TCB-8100W, TCB-8100N
User Manual
Installation Manual
Installation Manual (French)
Quick Guide
Bidet Toilet Template
Bidet Seat Toilet
Frequently Asked Questions
- Questions
- User Manual
Leakage Issue
Q: Why is water leaking from the nozzle area of the bidet seat?
A:
First, please check the following:
1. If water comes out from the nozzle before or after any bidet functions, this may be due to the automatic nozzle cleaning function. In this case, the leakage should stop within 1–2 minutes.
2. If water is leaking from the hole on the right side of the nozzle, this is residual water inside the unit, which will also stop within 1–2 minutes.
👉 If the water leakage continues beyond these normal conditions, please contact our support team at
support@vovousa.com
for further assistance.
Q: What should I do if the bidet is leaking?
A:
First, please check the following:
- If water comes out from the nozzle before or after any bidet functions, this may be due to the automatic nozzle cleaning function. In this case, the leakage should stop within 1–2 minutes.
- If water is leaking from the hole on the right side of the nozzle, this is residual water inside the unit, which will also stop within 1–2 minutes.
If the leakage does not match the above normal conditions, please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the hose or the strainer filter is blocked by debris, which could obstruct the water supply. If so, clean the strainer filter under running water with a toothbrush. (Refer to the attached file, External Checklist #1)
2. Inspect whether the drainage bolt is loose or missing. If so, tighten it or contact us so we can provide a replacement bolt. (Refer to the attached file, External Checklist #2)
3. Ensure the upper bidet part and the lower ceramic part are properly aligned, with the two O-rings in place. (Refer to the attached file, External Checklist #3)
👉 If the leakage persists after following the above steps, please contact our support team at
support@vovousa.com
for further assistance.
Q: Why is the bidet toilet leaking even when it is not plugged in?
A:
First, please check the following:
1. If water comes out from the nozzle before or after any bidet functions, this may be due to the automatic nozzle cleaning function. In this case, the leakage should stop within 1–2 minutes.
2. If water is leaking from the hole on the right side of the nozzle, this is residual water inside the unit, which will also stop within 1–2 minutes.
👉 If the water leakage continues beyond these normal conditions, please contact our support team at support@vovousa.com for further assistance.
Q: What should I do if there is a leak from the ceramic side of the bidet toilet?
A:
If water is leaking from the ceramic side of the unit, this indicates that a part located beneath the ceramic body may need to be replaced.
👉 Please do not attempt self-repair. Contact our support team immediately at
support@vovousa.com
for assistance.
Warm Water Issue
Q: What should I do if the water temperature is not working properly?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Confirm that the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Reset the bidet (Refer to the attached file, External Checklist #2):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
3. Set the water temperature to the highest level again on the remote and test the function.
4. Verify if the Power Save Mode is enabled:
- When active, if the unit is not used for an hour, the preset warm water temperature will automatically turn off.
- It will turn back on when the remote/side panel button is pressed or when the seat sensor detects occupancy.
To deactivate Power Save Mode, simply press the Power Save button on the remote controller.
👉 If the water temperature issue persists after these checks, please contact our support team at
support@vovousa.com
for further assistance.
Nozzle Issue
Q: What should I do if the nozzle is stuck and not moving when I press the bidet function?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #2):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Check if the remote controller is working by pressing the Power Save Mode button and confirming if the main unit beeps.
3. Press the nozzle cleaning button to check if the nozzle extends, then press it again to ensure it retracts.
4. Place your hand on the seat sensor (as shown in the photo), then press the Posterior or Feminine button on the remote to see if the unit is functional. (Refer to the attached file, External Checklist #3)
👉 If the nozzle is still stuck after following these steps, please contact our support team at
support@vovousa.com
for further assistance.
Water Pressure Issue
Q: What should I do if the nozzle water pressure feels too strong?
A:
This issue can usually be resolved by adjusting the settings or water supply.
External Checklist (Easy Steps to follow):
1. If the Posterior or Turbo functions feel too strong, try using the Feminine function with different nozzle positions for a gentler wash.
2. Ensure that the water pressure on the remote is set to the lowest level. (Refer to the attached file, External Checklist #1)
3. If the water pressure is still too high, slightly close the water shutoff valve to reduce the overall water pressure.
4. If the water pressure remains too strong, consider reducing the household water pressure.
👉 If the issue is not resolved after these steps, or if you have any questions, please contact our support team at
support@vovousa.com
with details of the problem.
Q: What should I do if the nozzle extends but no water comes out?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #1):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Press the nozzle cleaning button to check if the nozzle extends, then press it again to ensure it retracts.
3. Place your hand on the seat sensor (as shown in the photo), then press the Posterior or Feminine button on the remote to confirm if the unit is functional.
4. Clean the Main Strainer Filter to remove any debris. (Refer to the attached file, External Checklist #2)
5. Remove the water pressure regulator if installed. (Refer to the attached file, External Checklist #3)
👉 If no water comes out even after performing these steps, please contact our support team at
support@vovousa.com
for further assistance.
Q: What should I do if the nozzle water pressure feels too weak?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Set the water pressure to the highest level again on the remote and test the function.
3. After using the Turbo function, note that the water pressure automatically resets to level 1 for Wash or Bidet. Please use the water pressure increase button to raise the pressure.
4. Check if the hose or strainer filter is blocked by debris. If so, clean the strainer filter under running water using a toothbrush. (Refer to the attached file, External Checklist #2)
5. Detach the upper bidet part from the lower ceramic part, remove the water pressure valve inside the unit, and then reconnect the water supply to the ceramic unit. (Refer to the attached file, External Checklist #3)
6. Inspect the nozzle stainless steel cover to ensure it is not blocking water flow. (Refer to the attached file, External Checklist #4)
👉 If the water pressure is still too weak after following these steps, please contact our support team at
support@vovousa.com
for further assistance.
Q: What should I do if the nozzle water pressure suddenly feels too strong?
A:
This issue can usually be resolved by adjusting the settings or water supply.
External Checklist (Easy Steps to follow):
1. If the Posterior and Turbo functions feel too strong, try using the Feminine function with different nozzle positions (level 2) for a gentler wash.
2. Ensure that the water pressure on the remote is set to the lowest level. (Refer to the attached file, External Checklist #1)
3. If the water pressure is still too high, slightly close the water shutoff valve to reduce the overall water pressure.
4. If the water pressure is still too high, reduce the water pressure in your household.
👉 If the issue is not resolved after these steps, please contact our support team at
support@vovousa.com
with details of the problem.
LED Issue
Q: What should I do if the LED function is not working at all?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #2)
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Press the LED button again on the remote to see if the LED function is operational.
3. Press any button on the remote to check if the unit is functional. (Refer to the attached file, External Checklist #2)
4. If there is no light in the remote when pressing any button, replace the battery in the remote and check if it works with other functions.
👉 If the LED still does not work after following these steps, please contact our support team at
support@vovousa.com
for further assistance.
Flush Issue
Q: What should I do if I am experiencing a flushing issue with my bidet toilet?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Make sure the water supply valve is 100% open.
2. Check if the bidet is installed correctly. (Refer to the image below)
- If the unit is not connected directly to the main water and an additional hose is used, water pressure may be reduced.
- In this case, replace the adapter and hose, or connect the unit directly to the water main.
3. If you have A type (Solution 2 in the image), check if the rubber packing is damaged due to excessive pressure.
- Reinstall the hose and packing if necessary.
- If the rubber packing is severely damaged, replace it.
(Refer to the attached file, External Checklist #1)
4. If you have B type (Solution 1 in the image), check if the strainer filter is blocked with debris.
- Debris may not always be visible, but it can still obstruct the water supply.
- Clean the strainer filter under running water using a toothbrush.
(Refer to the attached file, External Checklist #2)
5. Detach the upper bidet part from the lower ceramic part, remove the water pressure valve (Neoperl) inside the unit, and
reconnect the water supply and ceramic unit.
(Refer to the attached file, External Checklist #3)
6. Press the manual flushing button to check if the water pressure creates a full circle in the bowl.
- If not, increase the overall household water pressure.
(Refer to the attached file, External Checklist #4)
👉 If the flushing issue persists after these steps, please contact our support team at support@vovousa.com for further
assistance.
Q: What should I do if the rim jet keeps leaking even when the unit is unplugged?
A:
If the rim jet continues leaking even when the bidet is unplugged, it may indicate debris inside the flushing unit.
👉 Please do not attempt self-repair. Contact our support team immediately at
support@vovousa.com
for assistance.
Auto Lid Issue
Q: What should I do if the automatic open and close function of my bidet feels too sensitive?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Open the seat and the seat cover.
- Plug the unit back in.
2. Turn on the auto open and close function again on the remote and test the function.
👉 If the issue persists after these steps, please contact our support team at
support@vovousa.com
for further assistance.
Q: What should I do if the seat or seat cover does not lift up properly or makes a squeaking noise?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Open the seat and the seat cover.
- Plug the unit back in.
2. Turn on the auto open and close function again on the remote and test the function.
👉 If the issue persists after these steps, please contact our support team at
support@vovousa.com
for further assistance.
Dryer Issue
Q: What should I do if the dryer is not working properly?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the POWER or SAVE LED is turned on.
(Refer to the attached file, External Checklist #1)
2. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
3. Set the dryer temperature to the highest level on the remote and test the function again.
👉 If the dryer still does not work after following these steps, please contact our support team at
support@vovousa.com
for further assistance.
Deodorization Issue
Q: What should I do if the deodorizer is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Plug the unit back in.
2. On the remote, press the deodorization button to turn the function on.
👉 If the deodorizer still does not work after these steps, please contact our support team at
support@vovousa.com
for further assistance.
Q: What should I do if I hear noise when seated on the bidet toilet?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Press the deodorizer button to turn it OFF, then sit on the seat and check if the noise disappears.
(Refer to the attached file, External Checklist #1)
2. The noise you hear may be from the automatic deodorizer, which activates when the seat sensor detects human skin.
- This function can be turned ON or OFF using the remote controller.
👉 If the noise persists even after turning off the deodorizer function, please contact our support team at
support@vovousa.com
for further assistance.
Heated Seat Issue
Q: What should I do if the heated seat is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the POWER LED is turned on.
(Refer to the attached file, External Checklist #1)
2. Reset the bidet. (Refer to the attached file, External Checklist #2)
- Unplug the unit.
- Plug the unit back in.
3. Set the seat temperature to the highest level on the remote and test the function.
4. Verify if the Power Save Mode is enabled:
- When active, if the unit is not in use for an hour, the preset heated seat temperature will automatically
turn off.
- It will turn back on when the button on the remote/side panel is pressed or when the seat sensor detects
occupancy.
- To deactivate Power Save Mode, simply press the Power Save button on the remote controller.
👉 If the heated seat still does not work after following these steps, please contact our support team at
support@vovousa.com
for further assistance.
Power Issue
Q: What should I do if the bidet has no power?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the POWER LED is turned on.
(Refer to the attached file, External Checklist #1)
2. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
3. Check the bathroom outlet with a different electrical appliance (e.g., hair dryer) to see if power is being supplied to the outlet.
4. Push the power button on the side display (left side of the bidet seat when facing the toilet) to make sure the unit is turned on.
(Refer to the image in the attached guide)
👉 If the unit still does not power on after following these steps, please contact our support team at
support@vovousa.com
for further assistance.
Q: What should I do if my bidet is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the POWER LED is turned on.
(Refer to the attached file, External Checklist #1)
2. Reset the bidet. (Refer to the attached file, External Checklist #3)
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
3. After a few minutes, check if the POWER LED is turned on without blinking.
👉 If the bidet still does not work after these steps, please contact our support team at
support@vovousa.com
for further assistance.
Remote Control/Side Panel Issue
Q: What should I do if the remote control is not working properly?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the POWER LED is turned on to confirm that the unit has power.
(Refer to the attached file, External Checklist #1)
2. Test the outlet with another electrical appliance to see if power is being supplied.
3. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Press any button on the remote to check if the remote is working.
4. Replace the battery inside the remote controller and check if it is functional by pressing the nozzle cleaning button.
(Refer to the attached file, External Checklist #2–3)
5. Place your hand on the seat sensor and press a bidet function button to see if the unit is operational.
(Refer to the attached file, External Checklist #3)
6. Check if the remote is sending a signal when pressing any button by using your phone camera.
(Refer to the attached file, External Checklist #4)
👉 If the remote still does not work after these steps, please contact our support team at
support@vovousa.com
for further assistance.
ETC
Q: What should I do if the circuit breaker keeps tripping when using bidet functions?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the circuit breaker trips when using another product with more than 1,600W connected to the same outlet as the bidet.
(Refer to the attached file, External Checklist #1)
👉 If the breaker continues to trip after this check, please contact our support team at
support@vovousa.com for further assistance.
Q: What should I do if the light flickers when using the bidet?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Verify if the wiring has been sourced directly from the wall and plugged in, as shown in the attached photo.
- If it has been installed this way, separate electrical work with a direct connection will be required.
2. Check if the flickering persists when using an extension cord.
👉 If the flickering continues after checking the above, please contact our support team at
support@vovousa.com
for further assistance.
- Smart Bidet Toilet
- Template for Bidet Toilet
- Bidet Toilet Seat
- Air Purifier
- Foot & Body Dryer
TCB-090SA, TCB-090S, PB-707S, PB-101S, TCB-8100W, TCB-8100B
User Manual
Installation Manual
Installation Manual (French)
Quick Guide
Bidet Toilet Template
Bidet Toilet Seat Template (Elongated, Round)
VB-4000SE, VB-4100SR, VB-3000SE, VB-3100SR, VB-6000SE, VB-6100SR, VB-4000N
User Manual
Installation Manual
Quick Guide
M-001, M-002, M-003
User Manual
User Manual
User Manual
Quick Guide
BD-7700W, BD-7700B, BD-7700G
User Manual
Quick Guide
If you can't solve the problem even after looking at the FAQ,
try using the VOVO chatbot.
Smart Bidet Toilet
Customer Support
- Questions
- User Manual
Flushing Issue
Q: What should I do if I am experiencing a flushing issue with my bidet toilet?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What Should I Do If the Jet Does Not Spray and the Toilet Does Not Flush Properly?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the auto flush function is not working?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do when the water is not filling the ceramic bowl?
1️⃣Proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking Checklist, please contact our support team
support@vovousa.com with the requested information for us to send you the replacement parts.
Auto Lid Issue
Q: What should I do if the automatic open and close function of my bidet feels too sensitive?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the seat does not lift up properly and makes a squeaking noise?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the seat cover does not lift up properly and makes a squeaking noise?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Leaking Issue
Q: Why is water leaking from the nozzle area of the bidet seat?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if water is leaking from the back, bottom of the upper unit?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: Why is the bidet toilet leaking from nozzle area when it is not plugged in?
1️⃣Proceed with the External & Internal Checklist.
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovousa.com with the requested information for us to send you the replacement parts.
Q: Why is the bidet toilet leaking from the rim when it is not plugged in?
1️⃣Proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking Checklist, please contact our support team
support@vovousa.com with the requested information for us to send you the replacement parts.
Nozzle Issue
Q: What should I do if the nozzle is stuck and not moving when I press the bidet function?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle does not retract after use?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle extends only halfway?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if only the rhythm mode does not operate?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle does not extend during regular functions but only comes out when using the nozzle cleaning function?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Warm Water Issue
Q: What should I do if the water temperature is not working properly?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Water Pressure Issue
Q: What should I do if the nozzle water pressure feels too strong?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle water pressure feels too weak?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle extends but no water comes out?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle water pressure suddenly feels too strong?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
LED Issue
Q: What should I do if the LED function is not working at all?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Heated Seat Issue
Q: What should I do if the heated seat is not working?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Dryer Issue
Q: What should I do if the dryer is not working properly?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Deodorization Issue
Q: What should I do if the deodorizer is not working?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if I hear noise when seated on the bidet toilet?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Power Issue
Q: What should I do if the bidet has no power?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Remote Control Issue
Q: What should I do if the remote control is not working properly?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
ETC
Q: What should I do if the circuit breaker keeps tripping when using bidet functions?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the toilet light flickers when using the bidet?
1️⃣Start with the External Checklist (basic troubleshooting).
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if there is an odor coming from the toilet?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if I want to clean the strainer filter?
1️⃣Proceed with the External & Internal Checklist (basic troubleshooting).
👉 If the issue still continues, please contact our support team
support@vovousa.com with the requested information for us to send you the replacement parts.
Q: What Should I Do If the Water Pressure in My Home Is Low?
1️⃣Proceed with the External & Internal Checklist (basic troubleshooting).
👉 If the issue still continues, please contact our support team
support@vovousa.com with the requested information for us to send you the replacement parts.
Q: What Should I Do If Water Does Not Drain Properly?
1️⃣Proceed with the External & Internal Checklist (basic troubleshooting).
👉 If the issue still continues, please contact our support team
support@vovousa.com with the requested information for us to send you the replacement parts.
- Smart Bidet Toilet
- Template for Bidet Toilet
TCB-090SA, TCB-090SA(B), TCB-090S, TCB-8100W, TCB-8100N
User Manual
Installation Manual
Installation Manual (French)
Quick Guide
Bidet Toilet Template